Ancestor Connect

Professional Genealogy
Professional Storytelling
Family Connections for You

Frequently Asked Questions


What do I get with my subscription package?

Each package includes 4 hours of research and reporting services, per reporting cycle. 

You'll get a digital report of your results, digital copies of all sources found, and your new information added to your tree or FamilySearch.

How do your prices compare with other genealogy services?

The two largest genealogical research companies, Ancestry and LegacyTree, have packages that begin at $2500. Most private genealogists charge on average $45 per hour, with packages $300-$800.

With Ancestor Connect’s subscription services, for less than your cell phone bill, you get professional results and a pricing plan you can afford at a speed you control! 

Do you do DNA/paternal research or other languages?

 I have extensive knowledge of US, British Isles, and German records. I am also comfortable with Canadian records.

While I do not have practice with Genetic Genealogy or other areas/languages outside of those listed above, I am connected with a network of other professional genealogists. Please Contact Me and I’d be happy to get you in touch with a professional that will be able to meet your needs in other specialty areas.

Also, for free help with paternity DNA, try the Search Angels Facebook group. They are a free service and very good at connecting living families together.

What happens after I purchase a subscription or services?

Once your purchase is complete, you’ll be redirected to a client survey where you can let me know how I can help you grow your family tree. I’ll be in touch to ask any clarifying questions needed, then I’ll get started on your family research! Throughout the month, you’ll receive a weekly email with links to that week’s office hours. You’ll also receive periodic emails about what is going on in the Ancestor Connect community and progress updates on your case. 

What additional expenses might be incurred?

Contrary to popular belief, not everything is on the internet. Sometimes, documents must be ordered from government agencies. Some films, documents, and records that are unavailable online will need to be checked in person. When this happens, I’ll contact you with an estimate, and you can choose to use your research hours to pay for these additional expenses or to be invoiced for the difference. See our Terms of Service for more information about what is and isn't included in your package. 

How often am I billed?

Each subscription service is for a 12-month period. You will be billed monthly on the date of your initial purchase (i.e., if you subscribe on June 18th, you’ll be billed each month on the 18th). You can cancel your services or change your payment method at any time. If you cancel in the middle of a reporting cycle, I’ll provide you with your results from that partial search. 

Have More Questions?

Please Contact Us or check our Research Packages page.